Terms & Conditions
These terms govern your access to and use of the Lemigo travel platform, including package bookings, escrow protections, and partner agency listings. By accessing our services, you agree to be bound by these provisions.
Escrow Protected
Payments released after your tour begins safely.
Verified Agencies
Government licensed & vetted travel partners.
Transparent INR
Zero hidden convenience or middleman fees.
48h Cancellation
Free date amendments & flexible cancellation.
1. Introduction & Acceptance
Welcome to Lemigo (“Platform”, “we”, “us”, or “our”), India's verified travel marketplace. These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”, “Traveler”, or “Agency Partner”), and Lemigo.
By accessing our website (lemigo.com), mobile web interface, API endpoints, or booking any travel package, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms and Conditions. If you do not agree with all of these terms, you are expressly prohibited from using the platform and must discontinue use immediately.
We reserve the right, in our sole discretion, to modify or replace these Terms at any time. We will alert you about any changes by updating the “Last Updated” date of these Terms. Your continued use of the platform following the posting of revised Terms confirms your acceptance.
2. Marketplace Platform Role
Lemigo operates as a technology marketplace platform connecting independent, verified third-party travel agencies, tour operators, and destination management companies (“Agency Partners”) with consumers seeking travel packages (“Travelers”).
- Direct Contract: When a booking is confirmed, the contract for travel services is directly between the Traveler and the designated Agency Partner. Lemigo acts as the facilitator and payment escrow coordinator.
- Verification Guarantee: Every agency listed on Lemigo undergoes legal identity verification, business registration validation (such as GSTIN, MSME, or Ministry of Tourism approval), and customer service screening.
3. User Accounts & Verification
To book travel packages or list travel services, you must register for an account. You agree to provide accurate, current, and complete information during registration and keep such information updated.
Traveler Accounts
Must be at least 18 years of age. You are responsible for safeguarding your login credentials and for all activities that occur under your account.
Agency Partner Accounts
Must maintain valid travel operating licenses, tax registrations, and designate an authorized contact representative for traveler communications.
4. Pricing, Taxes & Payment Escrow
All prices quoted on Lemigo are denominated in Indian Rupees (INR) unless explicitly specified otherwise.
- Transparent Itemization: Package prices display all standard GST, regulatory fees, and listed inclusions upfront before checkout. No hidden fees or surprise surcharges are permitted.
- Escrow Protection System: Traveler payments are safely held in an escrow intermediary account. Funds are disbursed to the Agency Partner only after the package commencement date, safeguarding travelers against cancellations or non-performance.
5. Booking Confirmation & Itineraries
Upon completing checkout, an automated booking confirmation containing your unique Booking ID, day-by-day itinerary, agency contact details, and receipt is dispatched to your registered email and mobile number.
The verified itinerary generated in your confirmation represents the binding scope of travel services promised by the Agency Partner. Any alterations requested after confirmation must be mutually agreed in writing.
6. Cancellation, Amendments & Refund Policy
Lemigo enforces standard traveler-friendly cancellation tiers designed to protect both consumers and tour operators:
| Cancellation Notice | Refund Entitlement |
|---|---|
| > 48 Hours before departure | 100% Full Refund |
| 24 to 48 Hours before departure | 75% Refund (or Free Date Change) |
| < 24 Hours or No-Show | Non-refundable (hotel locks) |
* Note: Flights, customized visa processing, and specific non-refundable luxury permits (e.g. specialized wildlife safaris or helicopter transfers) are subject to specific operator cancellation schedules disclosed prior to checkout.
7. Traveler Responsibilities & Documentation
Travelers are solely responsible for obtaining and carrying all necessary travel documentation, including government-issued photo IDs (Aadhaar, Passport, Voter ID), valid visas, transit permits, and vaccination certificates required by local authorities.
Lemigo and our partner agencies are not liable for boarding denials, checkpoint delays, or forfeiture of booking amounts resulting from missing or invalid traveler documentation.
8. Agency Standards & Quality Commitments
All Agency Partners listed on Lemigo agree to adhere strictly to the Lemigo Service Quality Charter:
- Honoring all published inclusions and itineraries without unilateral alterations.
- Providing verified, licensed tour drivers, vehicles, and certified tour guides.
- Maintaining 24/7 on-ground emergency telephone assistance for active tour guests.
9. Intellectual Property & Reviews
All content, trademarks, logos, photographs, and interface designs on Lemigo are owned by or licensed to Lemigo. You may not copy, reproduce, or distribute platform assets without written consent.
Travelers may post reviews and ratings following completed trips. By posting, you grant Lemigo a non-exclusive, royalty-free license to display and publish authentic feedback to assist future travelers.
10. Limitation of Liability
To the fullest extent permitted by law, Lemigo shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from acts of God, weather conditions, mechanical breakdowns, flight disruptions, or third-party negligence beyond our direct operational control.
Lemigo's total aggregate liability arising out of or related to any booking shall in no circumstance exceed the total transaction amount paid by the traveler for that specific package booking.
11. Governing Law & Dispute Resolution
These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India.
Any dispute, claim, or controversy arising out of or relating to these Terms shall first be resolved through good-faith mediation facilitated by the Lemigo Grievance Officer. In the event of unresolved disputes, the courts situated in New Delhi, India shall have exclusive legal jurisdiction.
12. Grievance Redressal Officer
In accordance with the Information Technology Act 2000 and the Consumer Protection (E-Commerce) Rules 2020, the contact details of the Grievance Redressal Officer are published below:
Name: Legal & Grievance Department, Lemigo Technologies Pvt. Ltd.
Email: grievance@lemigo.com
Corporate Address: Level 5, Lemigo Tower, Cyber City, Gurugram, Haryana 122002, India.
Response SLA: Acknowledgment within 24 hours; resolution within 15 business days.